Refund policy

Our products are custom-made with special care, so we do not accept returns except in the case of a manufacturing defect.

You have 30 days from the date of delivery to request a return only if the item has a manufacturing defect or damage.

To process a return, the item must be in the same condition as when you received it: unused, with the original tags, and in its original packaging. You will also need to present the proof of purchase.

To initiate a return, please contact us at roexpaula@gmail.com. Returns must be sent to the address we will provide after reviewing your request.
Returns without prior authorization will not be accepted.

Damage and Issues

Please inspect your order as soon as you receive it. If the item is damaged, defective, or if you have received the wrong product, please contact us immediately so we can assess and resolve the issue.

Exceptions / Non-Returnable Items

Since all our products are made to order and personalized, we do not accept returns for change of mind or for reasons other than defects.
We also do not accept returns of:

Personalized or made-to-measure products

Personal care items (such as beauty products)

Gift cards

Exchanges

We currently do not offer exchanges. If you receive a defective item, you can request a return or replacement under the terms mentioned above.

European Union Right of Withdrawal

If your order is shipped within the European Union, you have the right to cancel your order within 14 days of delivery, only if the item has not been personalized or made to order.

In these cases, the product must be unused, with its original tags, and in its packaging.

Refunds

Once we receive and inspect the returned item, we will notify you if the refund has been approved.

If applicable, you'll receive a refund to your original payment method within 10 business days.

Please note that your bank or card provider may take longer to process the refund.

If more than 15 business days have passed since we approved your return and you still haven't received your refund, please contact us at info@angelflame.es